Service Cloud

The Service Cloud is the platform for modern customer service, featuring everything from "knowledge as a service" to Twitter integration. The payoffs to you include more informed agents and customers, plus real-time service conversations.

You can create a branded portal that fits your company to a tee, deploy different portals for different customer groups, build out custom functionality that goes well beyond case management, and deliver complete analytic capabilities to your customers so they can track their own service histories over time and monitor their own SLAs. This approach creates a more engaging self-service experience and reduces the burden on your agents.